The MyPaducah app and online portal empowers residents to report quality-of-life issues, request services, and ask questions. MyPaducah is replacing the previous app called Paducah 311 which will no longer be supported in October.
Request types that can be submitted through MyPaducah include
- Solid Waste – brush pickup, bulk item pickup, missed trash, trash/recycle bin replacement.
- Code Violations – report unsafe, dilapidated, or abandoned buildings; report abandoned vehicles; report overgrown yard or yard debris.
- Streets – road maintenance and obstructions, alley maintenance.
- Park Maintenance Requests – city park maintenance requests, Oak Grove Cemetery maintenance request.
- General Inquiries – all other questions and requests.
Please note that MyPaducah is not for emergencies. Call 9-1-1 for emergency situations.
MyPaducah also permits citizens to subscribe to notifications which will provide information on topics including service changes, upcoming holidays, emergency alerts, and more. To receive the notifications, a user must register for an account.
To encourage citizens to download the app or visit the portal, everyone who registers for an account and subscribes to notifications or enters a request by the end of the day on October 3 will be eligible for a random drawing of $200 in prizes and gift cards.
There will be five winners, each receiving prizes valued at $200. Winners, who will be notified by email, also will be invited to join Mayor Bray for a group dinner. City employees, elected officials, and direct family members of city employees are not eligible to participate in the drawing.
To download the app via the Google Play Store or App Store, search “MyPaducah.” Once downloaded, click “New Request” to get started. It will geolocate to the user’s location (if location services are enabled).
Click “Next” at the top of the screen, and then click “Subscribe to Notices” and “Submit” which will prompt the user to register to create an account. Once these actions are completed, the user is eligible for the random drawing. Creating an account and submitting a service request also qualifies.
For app details and a link to the online portal, visit MyPaducah.
If someone needs assistance using the app or portal, please email the Customer Experience Department at Customer Experience Department.
