Dispatcher Praised for Helping Find Driver in Need
By Bill Hughes
BARDWELL - A county dispatch worker is receiving praise from other officials after her diligent work to make sure a driver with a health emergency received help.

Carlisle County Sheriff Will Gilbert praised Sondra Cox on Facebook Wednesday, saying she saved a life by doing whatever was necessary to help locate a woman who was having a diabetic emergency. A friend had called 911 Tuesday but had lost contact with the woman, who was driving from Cunningham to Paducah on Highway 62. Cox relayed the information to Gilbert, who did not find the woman before he reached the McCracken County line. 

Cox was already communicating with McCracken County authorities, the original caller, and the school where the woman's child attended classes, hoping that authorities could track the mom's phone and get a location. In cooperation with school officials and a McCracken county Deputy, Gilbert was able to find the woman after her cell phone was pinged twice. Cox then dispatched Ballard EMS to the scene on Blandville Road. 

Gilbert said EMS workers told him the woman's blood sugar level was 27. She was immediately treated and then taken to a local hospital. 

Gilbert said, "The incident ended very well, and every bit of praise is due to Sondra." 

Carlisle County Director of Public Safety Josh Glover said Cox has worked in the department for nine years, and has been Deputy Director for Carlisle County 911 for two years. 

Glover said, "She always goes above and beyond, and this definitely was one of the times when she went above and beyond, and because of her actions and quick thinking, this lady was able to go home to her family."

When asked, Cox declined to comment to West Kentucky Star.

Published 09:32 PM, Wednesday Nov. 20, 2019
Updated 05:43 PM, Thursday Nov. 21, 2019

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